Business context first
Metrics are selected because they help answer an operating question.
Before reporting begins
A practical assessment of your events, definitions, ownership and reporting gaps before executives rely on the numbers.
Ask about this engagementThe review maps critical journeys to available evidence, identifies inconsistent definitions and prioritises fixes by business impact.
We begin with the decisions and audiences the reporting must serve. From there, we agree the indicators, segmentation, source access, caveats and review rhythm before preparing the first output.
Working principles
Metrics are selected because they help answer an operating question.
Critical assumptions and changes are documented alongside the finding.
Next steps state what should be learned and who will carry the action.
We will use the first conversation to assess fit and outline a sensible starting scope.